1. Purpose
This policy establishes the requirements for deposits, payments, appointment scheduling, cancellations, and outstanding balances for all services provided by Vinylize Wraps.
2. Plain-English Summary
Deposits reserve production time and allow Vinylize Wraps to purchase materials specifically for your project. This policy explains payment obligations, cancellation consequences, rescheduling requirements, and late vehicle collection.
3. Official Policy
3.1 Quotes
Quotes remain valid for thirty (30) days unless otherwise stated.
3.2 Deposit Policy
A deposit is required before materials are ordered or installation dates are reserved. All deposits are non-refundable once custom materials have been ordered or design/rendering work has commenced. If a Customer cancels before materials are ordered, an administrative/design processing fee of $150.00 CAD will be deducted from any refundable balance.
3.3 Material Orders
Custom vinyl, printed graphics, laminate, specialty films, and related materials may be ordered immediately after the required deposit has been received.
3.4 Final Payment
The remaining balance is due upon project completion and before the Vehicle is released unless otherwise agreed in writing.
3.5 Accepted Payment Methods
Accepted payment methods include Interac e-Transfer, Visa, Mastercard, and Cash. Personal cheques are not accepted.
3.6 Rescheduling Window
Customers must provide at least seventy-two (72) hours' notice to reschedule an appointment. Failure to provide adequate notice, or failure to attend a scheduled appointment, may result in a $250.00 CAD rescheduling fee or forfeiture of the deposit at the discretion of Vinylize Wraps.
3.7 Customer Cancellations
Cancellation requests must be made in writing. Custom-printed graphics, cut vinyl, or specialty ordered films remain the exclusive property of Vinylize Wraps and will not be released unless all design, material, production, and labour charges have been paid in full.
3.8 Outstanding Balances
Vinylize Wraps may retain possession of the Vehicle until all outstanding balances have been paid, where permitted under applicable British Columbia law.
3.9 Late Collection & Storage
Vehicles must be collected within forty-eight (48) hours of completion notification. Vehicles remaining beyond this period may incur storage charges of $50.00 CAD per day, payable before the Vehicle is released.
3.10 Related Policies
Read together with the Customer Terms & Conditions Policy, Warranty Policy, Privacy Policy, and Paint Condition & Existing Damage Policy.
4. Definitions
Deposit means payment made before work begins. Final Payment means the remaining balance due upon completion. Cancellation means the Customer elects not to proceed after booking. Vehicle means the Customer's vehicle presented for service.
5. Responsibilities
Vinylize Wraps will provide clear quotations and invoices. Customers are responsible for making payments when due and providing sufficient notice for appointment changes.
Failure to satisfy outstanding balances may delay Vehicle release and result in storage charges or other remedies permitted by law and these policies.